Products
NetSupport Manager has been helping organisations optimise the delivery of their IT support services since 1989 and while the use of Remote Control software is now commonplace, unlike 20 years ago the diverse range of platforms, protocols and physical assets now in use provide PC Management and Remote Control Software solutions with the continuous challenge of being able to offer support to a variety of configurations.
The success of NetSupport Manager lies in its ability to continually evolve to meet the needs of any environment. Combining comprehensive multi-platform support for Windows, Linux, MAC, CE, Pocket PC and Windows Mobile systems, with a range of PC Management tools designed to ensure that critical IT infrastructure is available when needed most, NetSupport Manager offers complete compatibility for today’s corporate networks.
With over 8,000,000 systems worldwide supported by NetSupport technology,
NetSupport Manager is a proven solution for any environment.
Need help planning for upgrades and the rollout of new technology? New Dynamic Auto-Grouping of machines by operating system and platform provide an instant overview of your IT environment.
With a growing number of manufacturers shipping servers, laptops and desktops that support Intel® vPro™ technology, version 11 can now be configured to browse for this capability, enabling a range of diagnostic functions to be performed remotely where previously a physical visit to the machine would have been required.
The new Quick Access Toolbar provides instant access to recently viewed Clients and with several efficiency improvements added to File Transfer, including the ability to drag and drop files directly onto the remote desktop, there’s never been a better time to find out why NetSupport Manager remains the market leader.
- Environment
- Browse, locate and connect to all systems across your LAN or WAN.
- Fully integrated remote deployment utility.
- Connect over TCP/IP, IPX/SPX, NETBIOS, NETBEUI or HTTP protocols.
- Communicate over LAN, WAN, Internet, PSTN, ISDN, CAPI/TAPI, GSM, GPRS, 3G or Wireless connections.
- Support for 64 bit Intel and AMD processors.
- Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.
Remote Control - Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol oroperating system.
- Optimise the Remote Control colour quality when managing systems over very slow connections.
- Monitor the screens of all connected systems with real time thumbnails. Mouse over a selected PC to Zoom your view.
- Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.
- Show your screen, a selected Monitor or just a selected application to any number of connected computers for real-time instruction.
- Annotate your screen with a range of drawing tools during a Remote Control or Show session.
- Full Text Chat and Messaging between two or multiple systems.
- Full Audio Chat during a Remote Control session.
- To both aid training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.
Support Tools - Gather a full Hardware and Software inventory from the client PC to aid in remote support.
- Gather details of all hotfixes installed on the client PC.
- View and Control Applications, Processes and Services running on the client.
- Edit the registry of a remote system.
- Launch a local Command Prompt from the Remote System on your PC.
- Remotely Power On / Off, Log On / Off or Reboot a client PC.
- Request Help - users can create help requests that can be sent direct to all or specific Control systems based on custom criteria.
Move Information - Transfer Files between the Control and Client computer, synchronise folders and more, even drop a file directly onto a remote desktop.
- File Distribution - move files from the Control PC to any number of connected systems in a single action.
- Launch applications on remote computers. Capture and redirect the remote computer’s Print Queue to the Control PC.
- Powerful Scripting and Scheduling suite to automate frequent tasks.
Flexibility - Seamless desktop integration with Explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport Manager.
- Browse and locate PCs that have Intel® vPro™ capability and perform a variety of remote tasks even where a NetSupport Manager Client isn’t installed.
- Connecting to Systems with NetSupport Manager
The key to successful remote support solutions is the ability to locate and connect to devices no matter where they are, NetSupport Manager provides a range of connectivity methods, all as standard. NetSupport Manager requires the pre-installation of a Client (Host) component and a Control (Remote) component to initiate a remote control connection.
Local or Wide Area Networks - Browse and locate computers over a LAN using TCP/IP, IPX/SPX, NetBIOS or NetBEUI protocols.
- Store all discovered systems in a company hierarchy or in defined groups either locally or centrally.
- Define a range of subnets for extended network browsing capabilities.
- Connect directly to known computers by PC Name, DNS Name or Address.
- NetSupport Manager is registered for use on port 5405. This can be configured as required.
Remote Devices - Connect to a remote network over Dialup (PSTN) or ISDN utilising the included NetSupport Dialup Bridge.
- Connect to individual remote devices over Dialup, ISDN, GSM, GPRS, 3G or Wireless.
Delivering seamless Remote Control between PCs that may be located behind different firewalls, the NetSupport Gateway provides a stable and secure method for NetSupport enabled systems to locate and communicate via http. The Gateway component needs to be installed on a PC allocated with a static IP and which is accessible to both Control & Client PCs, even though both the Control and Client systems will be securely located behind their respective firewalls. The Gateway will only allow connections from computers using the same NetSupport Manager Licence Key.
The Netsupport Internet Gateway Provides
SYSTEM REQUIREMENTS
PC REQUIREMENTS: DOS, Win 95/8, Win
NT, Win ME, Win 2000, Win 2003, Win XP,
Vista and Windows 7.
LINUX REQUIREMENTS: The NetSupport Manager Linux client supports at the time of release, SuSE, Red Hat 9 / Enterprise and Fedora distributions.
MAC REQUIREMENTS: NetSupport Manager client compatible with MAC OSX and carries Mac Universal certification.
POCKET PC: Pocket PC 2003 or Windows Mobile 2003 and above
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NetSupport Manager provides full Remote Control capabilities for Windows CE (4.2 and later), Pocket PC (2003 and later) and Windows Mobile (5.0 and later) devices. The latest mobile platform support provides a wealth of new uses:
Key features when connecting from a mobile device include:
Full and comprehensive security is built into all modules. Everything from simple password protection through to integration with NT Security, Active Directory and 256 bit AES encryption. Record and Replay remote sessions for audit purposes. You can even profile individual Control users and Client workstations to provide different security levels and capabilities.
Key Security Features
Integrated Security
NetSupport Manager provides full Remote Control capabilities forWindows CE (4.2 and later), Pocket PC (2003 and later) and WindowsMobile (5.0 and later) devices.
The latest mobile platform support provides a wealth of new uses:
Key features when connecting from a mobile
device include:
Mobile Support
Key features when connecting to a mobile device include:
PC REQUIREMENTS: DOS, Win 95/8, Win NT, Win ME, Win 2000, Win 2003, Win XP, Vista and Windows 7.
LINUX REQUIREMENTS: The NetSupport Manager Linux client supports at the time of release, SuSE, Red Hat 9 / Enterprise and Fedora distributions.
MAC REQUIREMENTS: NetSupport Manager client compatible with MAC OSX and carries Mac Universal certification.
POCKET PC: Pocket PC 2003 or Windows Mobile 2003 and above
Strong ARM processors.
ActiveSync / WiFi wireless LAN capabilities.
Device RAM: 32Mb (64Mb Recommended).
Storage: Minimum 2Mb, full Install 10Mb required.
WINDOWS CE: Processor: Strong ARM processors, X86 Compatible
Operating System: Windows CE 4.2 or above ActiveSync capabilities.
Device RAM: 32Mb (64Mb Recommended).
Storage: 5Mb free space required.